To motivate employees who work beyond basic tasks, give them these three factors to increase performance and satisfaction, Autonomy, Mastery and Purpose.

Defining Autonomy, Mastery and Purpose

To motivate employees who work beyond basic tasks, give them these three factors to increase performance and satisfaction:
Autonomy — Our desire to be self directed. It increases engagement over compliance.
Mastery — The urge to get better skills.
Purpose — The desire to do something that has meaning and is important. Businesses that only focus on profits without valuing purpose will end up with poor customer service and unhappy employees.

Source: Wikipedia

Dan Pink: The puzzle of motivation

Justification Of The Choices Made

We want motivated employees!

The Other Alternatives That Were Not Chosen

  • Command and Control

Further Reading